Retaining customers requires exceptional service. Tatrol's Support module ensures every query is tracked, assigned and resolved within defined SLAs, across email, phone and portal, and turns resolved tickets into a knowledge base.
See it on your dataNothing dropped
Auto-assignment and escalation keep every ticket moving.
Meet your SLAs
Real-time SLA tracking flags at-risk tickets before they breach.
Learn from resolutions
Resolved tickets build a searchable knowledge base.
- Issue and ticket management from multiple channels
- Automated ticket assignment and escalation rules
- SLA definition and real-time fulfilment tracking
- Omnichannel support: email, phone and portal
- Knowledge base creation from resolved tickets
- Support analytics and team performance reports
An equipment supplier
A supplier handling support requests by phone and email started routing everything through Tatrol's helpdesk. Tickets are auto-assigned, tracked against SLAs, and common fixes become knowledge-base articles.
- Every request tracked to resolution
- SLA breaches flagged early
- A growing self-service knowledge base
Representative scenario, not attributed to a named client.
Put Customer Support & Helpdesk to work
Tell us how your team operates and we'll configure this module to match, and put together a quote.
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