A complete operations module for IT service companies and managed-service providers — handling the day-to-day of service desk, infrastructure, projects, billing and people in one place, integrated with finance and HR.
See it on your dataOne system for the whole shop
Tickets, assets, servers, projects, billing and staff share one platform — no tool-hopping.
Protect recurring revenue
Contract, subscription and SLA tracking make sure billable work is captured and renewals never slip.
Prove the service
SLA reporting, uptime logs and a client portal give customers clear evidence of what they're paying for.
- Service desk & ticketing with SLA tracking
- Asset, hardware & software-licence register
- Server & infrastructure monitoring logs
- Change, incident & problem management
- Project delivery with tasks and billable time tracking
- Recurring, milestone & contract billing
- Client portal, knowledge base & team communication
- Staff scheduling, HR and payroll integration
A managed-service provider
An IT firm tracking tickets in email, time in spreadsheets and assets nowhere adopted IT Management. Every request now carries an SLA, billable hours are captured, and servers, licences and renewals sit in one register.
- Tickets tracked against SLAs
- Billable time captured, renewals caught early
- Assets, servers and licences in one register
Representative scenario, not attributed to a named client.
Put IT Management to work
Tell us how your team operates and we'll configure this module to match — and put together a quote.
Request a quote